• Wireless Devices

    More freedom and ease of use wherever you are

  • Professional Results

    Straightening, blow-drying and long-lasting curls thanks to ceramic technology

  • Fast & Tracked Delivery

    Reliable shipping with tracking. Free delivery in France for orders over €49.

  • Secure Payment

    Secure transactions: SSL, 3D Secure and verified payments.

FAQ - Frequently Asked Questions

Delivery times

Our average delivery times are:

France: 4 to 12 business days

Europe: 5 to 12 business days

International: Varies depending on destination


A tracking number is sent as soon as the order is shipped.

Free delivery

Do you offer delivery?

Yes, delivery is free in mainland France for orders over €49.
For orders under €49, delivery charges will appear in the shopping cart.

Secure payment

3. What payment methods do you accept?

We accept:

Credit card (Visa, Mastercard, American Express)

Apple Pay

Google Pay

PayPal

Shopify Payments


All payments are fully secured via SSL & 3D Secure.

Wired and wireless devices

4. Do your devices work with or without a wire?

La Belle Lignée offers both:

wireless devices, rechargeable via USB or USB-C

Wired devices, for continuous use


The power supply method is specified in each product description.

Hair types

5. Are your devices suitable for all hair types?

Our devices are suitable for all hair types:
ends
normal
thick
curly, wavy or coily
hair that is difficult to straighten

For each device, the temperature and recommendations are listed in the product information sheet.

Warranty and Returns

6. What is the warranty on your products?

All our devices benefit from:

Manufacturer's warranty of at least one year, which can be extended up to two years depending on the product.


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7. How do I return a product?

You have access to:

You have 14 days to exercise your right of withdrawal.

then an additional 14 days to return your item


Return conditions:

unused product

in perfect condition

original packaging

complete accessories

return shipping costs are the responsibility of the customer


10. Can I return a hair product such as a spray or treatment?

For hygiene reasons, opened or used skincare products, sprays or applicators cannot be returned.

Return contact: contact@labellelignee.fr

Return of hygiene products

10. Can I return a hair product such as a spray or treatment?

For hygiene reasons, opened care products (sprays, oils, accessories in direct contact with the hair) cannot be returned once used.


Sealed, unopened and unused products can be returned within 14 days.

Promo code

8. Do promo codes work on products that are on sale?

No.
Promo codes:

do not apply to products already discounted

cannot lead to a sale at a loss (legal obligation)



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9. How do I use a promo code?

During checkout, enter your code in the “Discount Code” box.

The amount will update automatically.

Edit and Cancel

11. Can I modify or cancel my order?

Yes, as long as the order has not yet been shipped.

Contact us quickly at: contact@labellelignee.fr-

Contact

For any questions, our customer service is available.

Email: contact@labellelignee.fr

Response within 24 to 48 business hours

They trusted us

Sarah M.

Impressive results with the cordless straightener! It's fast, holds a charge well, and my hair is smooth and shiny in just a few minutes.

Nadia R.

The blow dryer brush is great, it dries, smooths and adds volume quickly.

Laura P.

I love them! The curls last all day. Plus, the delivery was faster than expected!

Dalel H.

Fantastic! No more stress, tested and approved, my hair is straight or curly as I please!